FAQ

Here you can find answers to the questions we asked the most. If your question is not here, please don't hesitate to contact us.

1. Can I reschedule an incoming job?

You can change the time and date of an upcoming scheduled job by contacting our office. You can do that by emailing our office at office@snowdropcleaning.co.uk or calling us on +44(0)1992717273. We need a 12-hour notice to reschedule a booked job. If you want to change the time or date less than 12 hours before the shift, an additional charge will occur.

2. Can I cancel an upcoming job?

You can cancel an upcoming service job by contacting our office during our working hours. You can call us or email us at office@snowdropcleaning.co.uk. We will email you back with a cancellation notice.

3. Do I need to pay before the service day?

You don’t have to pay prior to the service day. You can make the payment on the service day. However, if you prefer to make the payment in advance, you can do that in certain ways, which are described in question 4.

4. What are the methods of payment?

We accept various payment methods, which include:

• Cash payments
• Bank transfers

5: What is the availability like?

Normally, we have availability for short-notice jobs. However, it is best to book a job 2 days in advance.

Note: We can accommodate same-day and emergency jobs too.

6. How do I get a receipt for the service I have received?

All our receipts and invoices are done electronically, so as soon as the job is completed, you will get a receipt to your email address.

7. What if your cleaners break something? Are you insured?

We have public liability insurance, which protects our operatives on your premises, covers you in the event of any accidental damage or breakage caused by our operatives. Our insurance certificate is available on request.

8. How can I be sure that your staff are trustworthy?

We carry out a full background check on all potential new employees, including passport or ID card, proof of address, NI number and references from previous employers.

9. Will I get the same cleaners every day?

The answer to that is yes. Of course, cleaners can get sick or take holidays, but we always have cleaners available to cover any individual's job while they are absent.

10. Is the team OK with pets?

Yes! We are a pet-friendly company and believe it is OK to have pets in the house while we clean. If your dog/cat is aggressive in any way, we suggest leaving your pet outside or in a gated area to ensure that our team can do their job safely and efficiently.

11. Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home, there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All of our employees are trustworthy and friendly; they do have a schedule, though, so make sure to give them enough space to get their work done.

12. Do you offer a satisfaction guarantee?

Your business is important to us, and we want to make sure you are happy and completely satisfied. If the quality of work performed is not satisfactory, contact us within 24 hours, and we will offer you a solution to rectify the situation.

13. Can I hire one of your cleaning professionals directly?

All bookings are processed through our main office and cannot be done directly from our cleaners on the ground.